Employee Assistance Programme
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An Employee Assistance Programme (EAP) provides external counsellors, resources, and referrals to assist employees and their family members.
Any EAP benefits received by employees or family members remain confidential. This means that while the employer pays for the service, they have no insight into an employee’s specific use of the service.
Although their offerings are broad, most EAP services either directly or indirectly address mental health, stress, depression, substance abuse, financial concerns, family issues, well-being, and legal matters. EAP services employ professionals who can initially assist customers and who also know how best to refer customers to other professionals for longer-term support.
Employers do not get to know who is utilising the service, what their reasons are, or how often employees call. There is complete confidentiality between the third-party EAP provider and the employee.
All EAPs provide a pre-determined number of counselling referral sessions, typically one to three, at no cost to the employee, to fully assess the issue before recommending a resource, therapist, or service to the employee. Most EAPs do not offer long-term counselling but can help direct the employee toward services that are designed to be long term solutions.
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